To keep your rug looking fresh and clean, it’s important to vacuum it regularly. However, turn off the vacuum’s beater bar or raise the bar to the highest setting to avoid damaging the pile. You should also spot-clean any spills or stains as soon as possible. Food and drink stains can usually be cleaned with a mild detergent and cold water. Do not agitate/scrub or rub the pile surface. Blot spills gently with a clean undyed cloth. Professional rug cleaning is recommended for hard-to-remove stains.

If you need to store your rug for an extended period, you should make sure it is clean and dry before rolling it up. You should also wrap it in a breathable material such as cotton or canvas and avoid using plastic bags or sheets that can trap moisture and cause mold or mildew. Store your rug in a cool, dry, and dark place away from direct sunlight or heat sources. Check on your rug periodically and unroll it every few months to prevent creases or damage.

This usually happens as you vacuum and walk on the rug, Loose or untrimmed fibers pull out. This is normal and not a defect. If your carpet starts sprouting, do not pull the loose thread! Simply cut the pulling thread with scissors at the same level as the surface of the pile. This should be enough to fix the problem.

Noticeable lines or creases are common in new rugs. This is completely normal, and the creases should become less noticeable over time as the rug settles. You can expedite this process by making sure the rug is properly set up with a rug pad.

Indentations form when heavy furniture sits on a rug for an extended period. It is common in cut pile rugs and plush rugs. In most cases, you can restore the pile by gently moistening the area with a steamer and combing it. We recommend rotating your rug in 6 months to ensure even wear.