Shipping Policy | RugAvenue

Rug Avenue Shipping Policy

At Rug Avenue, we are committed to ensuring your shopping experience is smooth and satisfying. Below are the details of our shipping policy:

1. Flat Rate Shipping:

We offer two flat shipping rates based on the order value: $69 for purchases up to $499 and $99 for purchases up to $1500. Orders over $1500 qualify for free shipping.

2. Processing and Delivery Times:

Orders are processed promptly and shipped within 3-5 business days of purchase. Once shipped, you will receive a tracking number to monitor your delivery every step of the way, if available.

3. Delivery Coverage:

We deliver to all states within the contiguous United States. For inquiries about shipping outside this area, please contact us at info@rugavenue.com.

4. Transparent Updates:

Our team will keep you informed of any updates or delays to ensure transparency and reliable service.

5. Customer Support:

For questions regarding your shipment or special requests, please email our dedicated customer support team at info@rugavenue.com. We strive to make every step of your journey with Rug Avenue exceptional. Thank you for choosing us for your premium quality rugs!

Styles

Designers

Brands

Premium Collection

JESSICA | WARWICK, NY

"I received the blue rug today that I had ordered last week- I LOVE IT!!!!! Thank you so much for all of your help. I will call you again soon for another rug that I will need for our bedroom! Talk to you soon."

KELLY | ROSWELL, GA

"The area rug was absolutely gorgeous, not to mention at a great price. Similar rugs in other Atlanta stores were around 50% more. Designer Rug Warehouse customer service was the best we have ever experienced. They were extremely helpful and friendly both with the purchase and with questions that we had after the sale. We will never buy a rug from another place."

CHARLES | MOBILE, AL

“We shopped around both online and rug stores in Atlanta before settling on a rug from Designer Rug Warehouse. We were blown away by the beauty and quality of the rug. Comparable rugs at other Atlanta rug stores were in the four to six thousand range. We paid a little over two.”

SAMINA | MARIETTA, GA

"We bought a handmade rug from the Designer Rug Warehouse store today. Everything we read about Designer Rug Warehouse was absolutely true. Their website is easy to use and very informative. The rug was wrong color, but returned and exchanged the rug with no problem. The area rug is absolutely beautiful and appraises almost 2 times as what we paid for it. Highly recommend them."

MAT | MARIETTA, GA

"Thanks so much for helping us select the perfect rug for our living room. It's a perfect match, affordable, and the quality speaks for itself! Your expertise is most appreciated, and we'll be back next year for another room."

RYAN | ATLANTA, GA

"We had purchased two handmade rugs for our living room and study through Designer Rug Warehouse- it was our first area rug purchase experience-it will not be our last with Designer Rug warehouse, it was a thoroughly enjoyable experience"

PEGGY | BOCA RATON, FL

"I bought a rug that I saw on their website. The rug was absolutely gorgeous, but the thing that impressed me most about Designer Rug Warehouse was its customer service. I called several times for advice, all the way from learning about rugs, to matching our colors, to finally making the purchase and shipping the rug to Florida. Each and every time the lady I talked to was extremely friendly, helpful, and informative. It is by far the best customer service I have EVER witnessed. It was truly a pleasure to do business with them"

JOHN | SMYRNA, GA

"First and foremost, I need to thank you and your company for your service! You guys got some really good deals (better than that retail rip-off stores). Thanks to your company, I can afford the rugs I needed."

BRENDA | FORT WAYNE, IN

"When I bought my very first home, I was very excited. I wanted to have my hardwood floors decorated with Persian rugs. But, I didn't think I could afford to buy handmade rugs. Especially after visiting some local rug stores, I felt I’d need thousands of dollars to buy a good rug… I asked a designer friend of mine in Atlanta, Beth, and she recommended this store very highly! Ultimately, I was surprised. What I found, there, was that the handmade rugs were incredibly inexpensive. I've purchased 2 room-size rugs from Rug & Home Warehouse for under $1000. I liked their approach to educating me to learn valuable facts about buying area rugs I'd never considered before. Ali's great!"- Brenda, Fort Wayne