Refund policy
We want you to be completely satisfied with your purchase at RugAvenue.com. If you're not entirely happy with your rug, we offer a hassle-free return policy under the following conditions:
- Return Window: You can return your rug within 48 hours of receiving it.
- Condition: The rug must be unused, in its original condition, and in the original packaging.
- Restocking Fee: There is a 20% restocking fee on all returns of non-defective products.
- Return Shipping: Return shipping fees are the responsibility of the customer unless the rug is defective or incorrect.
- Refunds: Once we receive the returned rug, we will process your refund to the original payment method. Please allow up to 10 business days for processing.
- Non-returnable Items: Custom orders, final sale items, and damaged rugs are not eligible for return.
- Defective Items: Returns for defective items must be made within 48 hours.
- Missing or Shortage Claims: Claims for missing items or shortages must be filed within 24 hours of receiving the order.
How to Return:
- Contact our customer service team at info@rugavenue.com to request a return authorization.
- Once authorized, carefully pack the rug in its original packaging and ship it back to us.